Category of Repair & Response Times

As a general rule the Association expects contractors to keep to the following response times.

Emergency Repairs

Attendance within 4 hours would be expected for defects which might cause danger to tenants or others or which might cause damage to the buildings or tenants‘ property.

Urgent Repairs

Attendance within 2 working days would be expected for defects which might affect the water supply, drainage, electricity supply, gas supply or security of the house.

Routine Repairs

Attendance within 10 days would be expected for normal day to day repairs such as faulty window catches.

Minor Items of Repair

The Association expects contractors to attend to minor items on a monthly basis for the first six months of the defects liability period and on a quarterly basis for the second six months.  Minor items would include items such as plaster shrinkage.

Defects

When a tenant takes up residency of a new-build property repairs are dealt with in a different manner. These properties are covered by the Defect Liability Period (DLP) which runs for one year from the time the property is handed over to the Association by the Contractor.

During this period the Contractor will normally be responsible for, but not all, repairs which are required to your home within the DLP.

Reporting Repairs

During office hours you should report defects directly to the Association, giving as much detail as you can, for instance

• Your name ,address and a contact telephone number
• Where and what the fault is.
• When the contractor can get access to your home to repair the fault.

In some cases it may be necessary to visit your home to establish if the repair request is covered by the DLP or whether this is the Association’s responsibility to arrange the repair.