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For our latest newsletter please click here.
For the latest money advice news click here. Tracy Doran, Income Maximisation Officer, is available to help you to maximise your benefits. If you need any help with benefits or budgeting, just give Tracy a phone at the office or telephone her direct dial no Tel 01786 431921.
Winner of Good Neighbour Award!
Well done to Jim and Linda Braid of Waulker Avenue who have won our annual Good Neighbour Award. Jim and Linda were nominated by their neighbour Mrs Jean Neilson for being great neighbours. Mrs Neilson said in her letter that nothing is too much trouble for Mr & Mrs Braid including:
“Bringing the paper every morning, putting the bin out, giving a lift for hospital appointments, cutting the grass” etc
Mrs Neilson confirmed that this support had made such a difference to her life.
Mr & Mrs Braid are pictured receiving their £25 supermarket voucher.
Change for Tenants to Note:
Change of Gas Repair Telephone Number
From 1/10/11 the telephone number for gas central heating/boiler repairs is Saltire Tel 0800 048 2710. This number can be used during office hours and outwith office hours.
Successful AGM
Wednesday 7th September 2011 saw our members and guests gather at Raploch Community Campus for our AGM which rounded off a very successful year. The meeting was preceded by a Special General Meeting when new rules were adopted. These rules don’t alter anything of significance but are now written in straightforward plain English. This enables us to be a bit clearer on how we can operate.
At the AGM members received a report of last years’ highlights. The theme moving on up was reflected in the results of the multi landlord joint tenant satisfaction survey and the move to an improved office environment.
Despite the challenging financial climate the main highlights of the year were:
• Successful results of the joint tenant satisfaction survey. (94% of tenants are satisfied with our overall level of service).
• Investment of over £3.4million in building new homes.
• Finishing the year with a healthy surplus for future investment in our homes.
• Raising an additional income of £350,998 for tenants and applicants through our Income Maximisation Service.
Survey Winners!
We recently carried out 6 surveys to find out your views. Thanks to all those that participated in these surveys.
The 6 winners are:
Adam Wright, 11 Barn Road - Close Cleaning Survey.
Jennifer Hogg, 34A Baker Street - Electrical Safety Survey.
Sharon Craig, 4 Gordon Square - Gas Servicing Survey.
Ian Weir, 9 Stirling Place - Painterwork Survey.
Debbie Laing, 34 Clayhills Drive – Landscape Maintenance Survey.
Paula McKinnon, 23 Barn Road – Smoke Detector Survey.
Each of these 6 winners have received a £25 voucher for Tescos.
Dates of Next Tenants Meetings - Raploch, Cambusbarron & Cornton 2011
The dates of the next tenants groups meetings are:
Cambusbarron Forth Tenants: Following on from the AGM the office bearers for next year are:
Chairperson: Lynda Simpson Secretary: Douglas Findlay Treasurer: Alexandra Currie
The next meeting is being held on Tuesday 20th March at 6.30pm at Cambusbarron Community Centre. Why don't you come along and here what is happening in your area? You will be made very welcome. The group will be discussing the next children's event, landscaping, footbridge and litter pick-up.
Cornton, De Moray Court Residents: Following on from the AGM the office bearers for next year are:
Chairperson: Stephen Harland Secretary: Caroline Jones Treasurer: Valerie Martin
The next residents meeting takes place on Tuesday 21st February 2012 at 6.30pm at Cornton Primary School. The group will be discussing the land to the rear of the wheelchair bungalows, environmental improvements and the next event for the children of De Moray Court.
Raploch Tenants: If you are interested in forming a group please contact Angela Laley at the office. The Raploch Community Events Group holds events for the community during the year. For further information please contact Helen Parkes, Raploch Community Events Group, c/o The Ochil Centre, Ochil Crescent, Raploch, FK8 1QJ Tel 01786 272313
Points of View Card Winner
Congratulations!!! to Joan Stillie for returning her Points of View Card for Oct to Dec 2012 and winning a £25 shopping voucher!!
Joint Tenants Conference and Joint Tenant Satisfaction Survey - Update February 2012
Well done to Marie McEwan from De Moray Court who took part in our independent joint tenant satisfaction survey and won £50 in shopping vouchers. 243 surveys were completed and 94% of our tenants surveyed were satisfied with the overall level of service provided by Forth. In almost every area we are the top performer out of the 4 local landlords who took part in the survey. A special edition Newsletter was delivered to all our tenants confirming the overall results. Although, pleased with our results we are not complacent. We held a successful Joint Tenants Conference in March to discuss the survey results and the Social Housing Charter. Our Summer Tenants Newsletter, provided all the feedback from this successful tenant event. In the meantime, well done to Adam Scott who won the £25 Tesco Voucher at the Conference. Adam kindly asked if we would donate this to charity. This has been donated to Start-up who help homeless tenants when they get their first tenancy.
To view the Special Edition Tenants Newsletter which provides an overall summary of the results click here.
To view the detailed Joint Tenant Satisfaction Survey 2011 report click here.
Raploch Film
Last year we witnessed the opening of our 50 newest homes, in Raploch. This was marked by the unveiling of a plaque by Alex Neil, Housing Minister.
A film focusing on the partnership approach which is transforming Raploch can be viewed by clicking here .
HomeSwapper News
If you are a Forth tenant you may be able to find someone to exchange houses with using HomeSwapper. We have recently joined HomeSwapper which is a mutual exchange matching web site. Our tenants can now register with HomeSwapper free of charge and get information about tenants in the Stirling area who want to exchange houses, as well as details of people wanting to move here from outside the area.
For more information about HomeSwapper visit their website at www.homeswapper.co.uk or refer to the Thinking of Moving/HomeSwapper section of our website.
Housing Associations Plan To Ensure Continuity Of Services
Forth, Ochil View and Rural Stirling Housing Associations, which together form Strath For Housing Alliance, have been planning ahead to reduce the likelihood of a disaster affecting their services to tenants.
The 3 Associations recently signed a Co-operation Agreement, which commits them to providing each other with help and assistance in the event of a disaster striking.
Whether the disaster comes in the form of severe flooding to homes, the loss of an office due to fire or widespread sickness amongst staff, the Associations will share resources to ensure that tenants continue to receive a quality service and response.
This Co-operation Agreement is seen as a further example of the collaborative working being undertaken by the Alliance. Over the last year, the 3 Associations have maintained their independence but increasingly benefited from shared expertise and collaboration, when providing services and progressing plans.
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