Management Committee Meeting February 2019

Management Committee Briefing

 The following points were covered at the February 2019 Committee Meeting:

• The Management accounts to 31/12/18 were considered and these showed:
  • Income slightly higher than budgeted
  • Expenditure slightly lower than budgeted
  • No concerning variances from budget
  • A larger than budgeted surplus which is expected to diminish slightly by the year end.
• The Tenant Participation update was considered and this showed:
  • A 35% return rate and very positive results  for the gas satisfaction survey
  • A 48% return rate and very positive results for the gas repair survey
  • A 26% return rate and very positive results for the new home survey
  • A 16% return rate with generally positive results for the landscape maintenance except for weed control
  • A 37% return rate and reasonable results for the reactive maintenance text survey
  • High satisfaction ratings from the new tenancy and end of tenancy surveys
  • No major concerns regarding complaints received during the period
• Review of the surveys:
  • More reactive maintenance texts to be sent and recorded quarterly
  • Planned and Cyclical surveys should be done immediately as a development is completed and not when the contract is completed for that year.
  • Results to be shared with the staff responsible for the service to review and action.
• Other Matters:
  • Committee noted the first properties had been allocated to Housing First applicants
  • The May Committee date amended to Thursday 23^rd May
  • Committee noted the issues with Johnston Avenue and an update will be provided at the March meeting
  • Committee noted the SFHA guidance on Senior Staff Succession Planning and a policy will either be amended or developed to cover this subject.

 Grahame Cairns

26/02/19