Tenant Services Policies

File Description	File	Size
Adaptations Policy 2020		169 Kb
Allocations Policy 2020		500 Kb
Allocations Policy Consultation Report 2020		240 Kb
Alterations & Improvements Policy 2019		177 Kb
Anti-Social Behaviour Policy 2018		293 Kb
Asbestos Plan 2019		79 Kb
Assignation & Succession Policy 2020		134 Kb
Complaints Policy 2018		673 Kb
Complaints Procedure 2018 and Form		654 Kb
Equalities Policy 2018		151 Kb
Estate Management Policy 2018		156 Kb
Factoring Policy 2019		228 Kb
Factored Owner's Data Protection Statement 2018		174 Kb
Joint Tenancy Policy 2020		117 Kb
Membership Policy 2018		135 Kb
Minimum Standard for Relet Properties 2020		134 Kb
Pets Policy 2019		166 Kb
Rechargeable Repair Policy 2019		174 Kb
Rent Arrears Policy 2020		182 Kb
Rent Setting Policy 2017		168 Kb
Repairs & Maintenance Policy 2019		201 Kb
Right to Repair Policy 2020		136 Kb
Shared Ownership Buy Back Policy 2020		113 Kb
Sub-letting & Lodgers Policy 2020		125 Kb
Tenant Data Protection Statement 2018		233 Kb
Tenant Participation Policy 2019		193 Kb
Website Privacy Policy Statement 2018		193 Kb

Quarterly Newsletter

File Description	File	Size
Speaking Forth - Dec 20		4100 Kb
Speaking Forth - Sept 20		1283 Kb
Speaking Forth - June 20		1767 Kb
Speaking Forth - April 20		2941 Kb
Speaking Forth - Dec 19		16572 Kb
Speaking Forth - Sept 19		1028 Kb
Speaking Forth - June 19		1059 Kb
Speaking Forth - April 19		934 Kb
Speaking Forth - Dec 18		1398 Kb

Annual Reports

File Description	File	Size
2019/20 Annual Report		864 Kb
2018/19 Annual Report		937 Kb
2017/18 Annual Report		1774 Kb

Governance Docs/Corporate Policies

File Description	File	Size
Access To Information 2019		169 Kb
Annual Assurance Statement 2019		10 Kb
Annual Assurance Statement Feedback 2020		170 Kb
Annual Register 2019		155 Kb
Asset Management and Investment Plan 2020		273 Kb
Business Plan 2019-22		1908 Kb
Committee Code of Conduct 2017		416 Kb
Committee Expenses 2017		94 Kb
Customer Care Policy 2019		160 Kb
Data Protection Policy 2018		205 Kb
Data Retention Policy 2018		208 Kb
Dignity At Work Policy		103 Kb
Engagement Plan Scottish Housing Regulator		373 Kb
Entitlements, Payments and Benefits Policy 2017		183 Kb
EVH Terms & Conditions 2018		265 Kb
Financial Regulations 2020		160 Kb
Freedom of Information Charging Statement		82 Kb
Health & Safety Manual 2019		4118 Kb
How We Regulate: A Guide For Tenants & Customers		439 Kb
Improvement Plan 2019		163 Kb
Model Publication Scheme FOI 2019		371 Kb
Procurement Policy 2018		177 Kb
Progress Against Business Priorities 2020		79 Kb
Records Management 2019		111 Kb
Register of Disposals of Land and Property 2020		51 Kb
Risk Management 2018		102 Kb
Rules 2019		330 Kb
Staff Training Procedure 2019		25 Kb
Staff Training Policy 2019		97 Kb
Staff Code of Conduct 2017		252 Kb
Staff Recruitment Policy2018		212 Kb
Standing Orders 2019		145 Kb
Treasury Management Policy 2020		171 Kb

Performance Reports

File Description	File	Size
Forth's Performance Report 2019/20		877 Kb
Regulator's Landlord Report 2019/20		690 Kb
Forth's Performance Report 2018/19		11403 Kb
Regulator's Landlord Report 2018/19		173 Kb
Forth's Performance Report 2017/18		2095 Kb
Regulator's Landlord Report 2017/18		168 Kb
Forth's Performance Report 2016/17		6828 Kb
Regulator's Landlord Report 2016/17		168 Kb

Forms/Applications/Leaflets

File Description	File	Size
Allocations Leaflet 2018		58 Kb
Alteration and Improvement Application		235 Kb
Application To Keep Pet 16		8 Kb
Complaints Leaflet		654 Kb
Direct Debit FHA		63 Kb
Ending Your Tenancy Form 2020		100 Kb
Forth's Homes For Rent Leaflet 2018		479 Kb
Housing Benefit Run On Letter		29 Kb
Housing Application 2020		186 Kb
Housing Application Proof Checklist		98 Kb
Medical Assessment Form		126 Kb
Membership Application and Leaflet		108 Kb
RTO Information Pack		265 Kb
Scottish Secure Tenancy Agreement 2019		419 Kb
Significant Performance Failures Leaflet (Information for Tenants)		327 Kb

Tenants Handbook Contents

File Description	File	Size
Tenant Handbook Introduction		7988 Kb
Section 1 - About Us		2703 Kb
Section 2 - Moving Into Your New Home		5281 Kb
Section 3 - Our Responsibilities		2217 Kb
Section 4 - Your Responsibilities		3099 Kb
Section 5 - Money Matters		1577 Kb
Section 6 - Repairs and Maintenance		2572 Kb
Section 7 - Thinking of Moving		2102 Kb
Section 8 - Participation		1639 Kb
Section 9 - Useful Information		2095 Kb

Surveys

File Description	File	Size
2018 Close Cleaning Survey		208 Kb
2018 Landscape Maintenance Survey		200 Kb

Annual Accounts/Budget

File Description	File	Size
2019 - 2020 Annual Accounts		11311 Kb
2019 - 2020 Budget		475 Kb
2018 - 2019 Annual Accounts		9955 Kb
2017 - 2018 Annual Accounts		1338 Kb